Refund Policy

This policy applies to every payment on Tradyab: subscriptions, tips, credit packs, Academy courses, YabQuiz, 1:1 sessions and any other paid feature.

Tradyab doesn't provide refunds, credits or pro-rata adjustments of any kind, for any reason. This includes subscription fees, tips, credit packs, course and YabQuiz purchases, partial or unused billing periods, and amounts paid before an account is cancelled, suspended or terminated. The only exception is 1:1 sessions, below.

You can cancel a subscription at any time from your account settings. Cancelling stops future renewals and takes effect at the end of the current billing period, and you keep access until then. It doesn't refund any amount already paid.

• Tipping is voluntary, and all tips are final and non-refundable.
• Credits can't be refunded once bought, and they can't be cashed out, withdrawn or transferred for money. They never expire.
• A gift is final once sent.

Courses and YabQuiz are one-time purchases with lifetime access, and they're final once bought. Every course has free preview lessons, so you can see how it's taught before you pay.

• Cancel at least 12 hours before the start and you're refunded in full, fees included.
• If your mentor cancels or doesn't join, you're refunded in full, fees included, automatically.
• Inside 12 hours a cancellation isn't refunded, but you can still ask to move the session once if your mentor agrees.

If you think a payment went through by mistake, for example you were charged twice, email support@tradyab.com from your account email with your order reference and we'll look into it.

Please contact us before raising a dispute with your payment provider - it's almost always faster for us to sort it out directly.